Government

Accessibility

NG911 runs on IP communication, opening up communication channels for IP and cellular devices. With NG911, public safety answering points can respond to calls, texts, voice messages, images, and even video calls. Providing these communication channels empowers deaf and hard-of-hearing communities with more reliable access to 911 services and helps everyone who can’t safely respond verbally.

Efficiency

NG911 facilitates streamlined response to emergencies. Traditional 911 calls are routed through phone lines and evaluated according to multiple databases before being sent to a public safety access point. VoIP and mobile callers relied on cell towers that produced inaccurate estimates of the caller’s location and connect them with public safety answering points from other jurisdictions. With NG911, precious seconds are saved by immediately connecting callers with their closest and most relevant PSAP, bypassing any unnecessary routing.

NG911 also enables more efficient interorganizational response to emergencies. With on-site notifications, municipalities can immediately be notified of emergencies when a 911 call is placed at any of their sites. This saves time in situations such as facilitating evacuations to keep community members notified about local disruptions.

Reliability

NG911 is a more reliable emergency telecommunications system. With its ability to send over multiple data packets, callers are given an extra layer of protection with 911 services having access to their location and direct contact information even if they get disconnected. In case of inclement weather and local telephone outages, PSAPS are guaranteed accessibility. PSAPS are able to transition to secondary WAN networks and are given continuous functionality.

Safety

There have been a growing number of safety concerns for all government employees. Bus drivers, government officials, libraries, USPS are a few workers in particular who have encountered rising safety threats. In addition public works have among the highest risk of injury. NG911 enables an emergency response system that is reliable and efficient regardless of location or risk. These features guarantee increased transparency and interorganizational cooperation.